Ford discovered the problem was a pawl spring tab that could break and cause either the door to open unexpectedly or to not close properly. The company received numerous complaints about the doors opening while driving or bouncing back and striking people. Ford sent recall notices to all owners with instructions to contact their local Ford dealers to make arrangements for the part to be replaced at no charge to the owners.
In 2017, another recall was issued for those same vehicles. New complaints about vehicles that were supposedly repaired have caused the National Highway Traffic Safety Administration (NHTSA) to begin an investigation into both recalls and whether Ford repaired the door latches correctly.
NHTSA stated that it received more than 200 complaints after the recalls were announced and that many of these complaints were about vehicles that had been repaired. Complaints about doors that opened while driving numbered over 100 and other door latch complaints were filed about vehicles that were not in the recall.
If you own a Ford Fiesta, Ford Fusion or Lincoln MKZ, you are urged to contact Ford customer service at 1-866-436-7332 or to visit the NHSTA website and enter your vehicle identification number to discover if your vehicle is included in the recalls. You can also register a complaint with NHSTA if you have had a problem with your door or if you never received the original recall notice.